Datenschutzerklärung | FP Customer Journey Consulting

Privacy Policy

1. General Information

Protecting your personal data is very important to us. We process your data exclusively on the basis of the applicable legal provisions (GDPR, Austrian Telecommunications Act 2021 – TKG 2021).
This privacy policy provides information about the most important aspects of data processing when you use our website.

This website uses HTTPS/SSL to ensure the secure transmission of data.

2. Controller

The entity responsible for data processing on this website is:

Name: Fabian Platt (sole proprietor)
Company name: FP Customer Journey Consulting
Address: Siezenheimer Straße 39a, Panzerhalle | Building A | Bluebird Space, 5020 Salzburg, Austria
E-mail: fp@customerjourney-consulting.com
Phone: +43 676 6715673

3. Contact via Contact Form

When you contact us via the contact form, the data you provide (name, e-mail address, message) will be stored by us for the purpose of processing your inquiry and any follow-up questions.
We will not share this information without your consent.

Legal basis: Art. 6 (1)(b) GDPR (performance of pre-contractual measures)

4. Data Processing by Wix.com

This website is built and hosted using the website builder system of Wix.com Ltd., Nemal St. 40, 6350671 Tel Aviv, Israel.

Wix also processes data outside the EU (e.g., in Israel and the USA). Israel is recognized by the European Commission as a country with an adequate level of data protection. Wix uses subcontractors in the USA and relies on Standard Contractual Clauses pursuant to Art. 46 GDPR for such data transfers.

Note on Wix cookies: Wix uses technically necessary cookies to provide the website and for basic statistical evaluations.

More information: https://www.wix.com/about/privacy

5. Cookies

Our website uses cookies to provide basic functionalities (e.g., language selection, site navigation).
These cookies are technically necessary and do not require consent.

If we use analytics or marketing tools (e.g., Google Analytics) in the future, a corresponding cookie banner will request your consent before activation.

6. Use of Google Analytics (future)

If Google Analytics is implemented in the future, it will be used to analyze user behavior and improve our online services.

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Data transfer: Data may be transferred to Google LLC in the United States.
Legal basis: Art. 6 (1)(a) GDPR (consent)

You may withdraw your consent at any time via the cookie banner.

7. Other Integrated Services

Google Fonts: If fonts are loaded via Google Fonts, this is done either through Wix or integrated locally to protect your data.

External content / media: Videos, maps, or social-media elements may contact external servers. These services will only be loaded when you actively click on them.

8. Your Rights

You have the right at any time to:

Access information about your stored data (Art. 15 GDPR)
Rectification of inaccurate data (Art. 16 GDPR)
Erasure of your data (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Object to processing (Art. 21 GDPR)

If you believe that the processing of your data violates data protection law or that your rights under data protection law have otherwise been infringed, you may lodge a complaint with the Austrian Data Protection Authority: https://www.dsb.gv.at

9. Contact for Data Protection Matters

Responsible for data protection: Fabian Platt
E-mail: fp@customerjourney-consulting.com

10. Image Credits / Copyright

All content and works created by the website operator are subject to Austrian copyright law.
Any reproduction, editing, distribution, or use beyond the limits of copyright law requires the written consent of the respective author or creator.