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Process optimization and redefinition

Fabian Platt - Colour - (c) _michaelschartner_edited_edited.jpg

Process optimization

Once the goals have been defined

together, the processes are

thoroughly examined. Do the

current processes align with the

target vision? Where should

changes be made? How can

employees be involved from the

very beginning to actively support

the transformation? Which

training and consulting measures

need to be developed to prepare

your team optimally for the

change?

Contents

  • Analysis of existing processes, customer experiences, and touchpoints.

  • Definition of optimized, future-ready processes.

  • Identification of friction points from the customer's perspective.

  • Evaluation and integration of digital touchpoints.

Fabian Platt - Colour - (c) _michaelschartner_edited.jpg
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