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Process optimization and redefinition
Process optimization
Once the goals have been defined
together, the processes are
thoroughly examined. Do the
current processes align with the
target vision? Where should
changes be made? How can
employees be involved from the
very beginning to actively support
the transformation? Which
training and consulting measures
need to be developed to prepare
your team optimally for the
change?
Contents
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Analysis of existing processes, customer experiences, and touchpoints.
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Definition of optimized, future-ready processes.
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Identification of friction points from the customer's perspective.
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Evaluation and integration of digital touchpoints.
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