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Retail Store and Showroom Audits

I support CEOs, Retail Managers, Heads of Customer Experience, and other decision-makers in making the quality of their retail spaces measurable and manageable across all locations – through personal on-site audits.
 

 

Regular Quality Checks for Showrooms & Retail Stores:

Using state-of-the-art digital tools, I make quality measurable, comparable, and scalable – ensuring retail spaces consistently meet the highest standards.
 

 

Your Benefits:

  • Full transparency across all stores – in real time

  • Comparable quality standards tailored to your needs

  • Efficient multi-store management through digital reports & follow-ups

  • Early identification and resolution of issues – before customers notice

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Why I am the right partner:

With my experience in luxury hospitality, leading showroom transformations (Retail.Next) at BMW Group across Central, Southern, and Eastern Europe, and my training as an interior designer, I guarantee the highest precision and “Attention for Detail” – down to the smallest detail.
 

 

Consistent & Structured:

By scheduling regular checks, you ensure consistently high standards, set new benchmarks, and address potential issues proactively.

 

Your showroom becomes an experience that delights customers – uncompromisingly premium.

The Process – Quality Step by Step

Standards as a Basis

Whether based on your existing standards or newly defined quality guidelines, I conduct audits on-site in your stores or showrooms.

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Digital & Transparent

Every step is documented using modern tools and visible to you in real time.
 

  • Improvement opportunities & deficiencies are recorded directly in the system

  • Responsible store managers receive tasks automatically

  • Status updates & photos of target outcomes ensure full traceability

Geographically Anchored

If desired, documentation can be done directly on the store layout, making every piece of feedback geographically pinpointed.

Attention to Detail

With my experience in luxury hospitality, premium retail, design, and visual merchandising, I guarantee a keen eye for detail that makes the difference.

Full Control

As the main person responsible, you have access to all data, progress, and reports at any time – ideal as a basis for follow-up meetings (customized to your individual needs).

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Flexible & Individual

All processes are tailored to your specific requirements – scalable, efficient, and premium.

Different Packages

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Key Elements:
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  • Annual, semi-annual, or quarterly on-site checks based on defined standards.

  • Customized to your specific standards and requirements.

  • Clear reporting after each visit (PDF & Excel).

  • Access to results at any time.

  • Optional geographic marking on the floor plan.

  • Detailed photo documentation.

  • Regular reporting across all stores, tailored to individual requirements.

  • Traceability and follow-up on every open item.

  • Store managers can access the system via app or desktop to manage topics, add comments, and upload images.​​

Pricing: Available upon request, depending on project size and locations

Anker 1

Siezenheimer Straße 39a
Panzerhalle | Gebäude A1 | Bluebird.Space
5020 Salzburg
Austria

Phone: +43 (0) 676 6715673

E-Mail: fp@customerjourney-consulting.com
Web: www.customerjourney-consulting.com

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© 2025 FP Customer Journey Consulting

Customer Journey Consulting

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JOURNEY.MY COMMITMENT
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