Strong cooperation: We combine brand architecture, CI roll-out and customer journey consulting to create a unique, seamless brand experience.
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Combined expertise
Two experts, one mission: Kerstin Rudolf creates the physical identity of your location through sound brand architecture and creative design. Fabian Platt brings this identity to life through optimized processes, a focus on the guest, and specialized employee training tailored to customer experiences. Together, we combine design and operational excellence into a holistic brand experience that delights your customers and ensures your long-term success.
Interior design meets processes and employee training
A space alone doesn't achieve anything – only the symbiosis of visionary brand architecture, perfectly implemented processes and the passion to create unforgettable experiences creates genuine customer loyalty.
With Sjön Konzept, we combine design know-how with strategic customer journey consulting and employee training tailored to your company, "From customer contact to the moment of hospitality".
The result: locations that not only strengthen your brand identity but also increase the emotional connection with your customers – efficient in rollout, excellent in service and sustainable in success.
Space
process
Person
We design the space
We define the paths in space
We train your team – from salesperson to host
360°
Our vision: The 360° brand space. A space is only successful if it not only looks good but also functions perfectly. Sjön Konzept combines design with operational excellence – for brand spaces that make your identity tangible and processes that inspire your customers from the very first moment.
PLANNING & DESIGN
We develop and implement high-quality corporate identity standards and functional spatial concepts that make your brand identity physically tangible both indoors and outdoors. From the initial design to the comprehensive rollout, we provide holistic and solution-oriented support.
CUSTOMER JOURNEY & PROCESS CONSULTING
We analyze and redesign every touchpoint of your customer journey to seamlessly integrate physical spaces with digital experiences. By optimizing your internal processes and defining clear role profiles, we create a seamless customer journey that transforms every visit into an emotional and value-creating encounter.
PROJECT CONTROL & ROLL-OUT
We support your CI projects from initial analysis to final on-site acceptance. Through structured project management and an experienced partner network, we guarantee an efficient, comprehensive rollout that precisely and effectively implements your standards.
TRAINING & QUALITY
We empower your team to actively engage with your brand and transform customer interactions into exceptional hospitality experiences. Through tailored training programs and systematic quality audits, we ensure your high standards are maintained and make the success of your location measurable and tangible.
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Years of experience
Let's redefine the standard for your brand success together. We build on years of experience and the trust of numerous renowned clients who already rely on our comprehensive expertise. From the initial architectural sketch to the perfect on-site hospitality experience for your employees, we support you with passion and precision.
Kerstin Rudolf
+49 (0)151 240 50 651