Now available:
Retail Program – From Customer to Guest
Quality & Service Excellence
The retail program ensure that every store consistently lives your brand values – from presentation to service to employee performance. The goal is to create a consistent, high-quality customer experience that builds trust and loyalty.
Showroom Quality Check
Focus:
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Store appearance, service quality and compliance with brand guidelines
Goal:
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Ensuring a consistent, brand-compliant customer experience across all locations
Evaluation criteria:
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Cleanliness, lighting and music/sound settings
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Compliance with dress code and neat appearance
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Greeting, sales and upselling techniques
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Store layout, decoration and maintenance of equipment
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Implementation of internal and external brand communication
Strategic benefits:
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Consistent brand presentation creates trust and recognition
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Particularly valuable for franchise and branch operations with high quality standards
Employee Readiness & Training
Focus:
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Team competence, service behavior and training effectiveness (from customer contact to the host moment)
Goal:
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Optimal alignment of employee performance with store and company goals
Contents:
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Training for employees with customer contact, based on internal company guidelines under the motto "From customer contact to the host moment"
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Service behavior in customer contact
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Communication skills of employees and managers
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Role-playing games with the motto: "Five-star hospitality for retail and automotive – because unforgettable customer journeys know no compromises."
Strategic benefits:
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A competent, motivated team represents your brand in direct customer contact
Basis for the audit and training: Floor plan / Layout design
I prepare the audit using a floor plan or layout design.
This helps to establish geographical locations and later serves as support for your employees when it comes to processing feedback and correcting deficiencies.
App-based on-site audit using the floor plan or layout design.
State-of-the-art technology
Based on your floor plan, notes and comments can be added directly and linked to specific areas.
Same-day reports without delay
The report can be generated immediately following the quality audit, eliminating delays and enabling critical issues to be identified and addressed without delay.
Common Retail Audit Mistakes – and How to Avoid Them
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Treating audits as a one-time event
→ Schedule regular audits (weekly, monthly, quarterly), conduct micro-audits, and empower store managers to perform self-checks. -
Using generic checklists
→ Customize checklists based on location, size, and format; involve store managers; and segment by department or role. -
Failing to act on audit results
→ Create post-audit action plans with clear responsibilities and deadlines, assign tasks immediately, and track progress through a dashboard. -
Ignoring employee feedback
→ Include qualitative questions, interview staff during audits, and leverage insights to optimize processes and training. -
Relying on manual or paper-based processes
→ Use digital audit platforms, integrate systems, and leverage dashboards for trend analysis and performance monitoring.
I help companies avoid these common pitfalls and provide long-term support for maintaining quality standards across all locations.
contact
Siezenheimer Straße 39a | Building A1
Panzerhalle | Bluebird.Space
+43 676 671 5673
